Company Overview
Hey Lieu is a fast-growing virtual assistant company dedicated to helping businesses streamline their operations and elevate their success. We provide high-quality support in bookkeeping, customer service, and administrative tasks, allowing our clients to focus on what matters most—growing their business.
Job Overview
Hey Lieu is looking for a versatile and detail-oriented General Virtual Assistant with expertise in QuickBooks and Customer Service. In this role, you’ll assist clients with bookkeeping, financial management, and delivering exceptional customer service, ensuring their business operations run smoothly.
Responsibilities
- Bookkeeping & Financial Support:
- Manage accounts payable and receivable in QuickBooks.
- Reconcile bank statements and ensure accurate financial records.
- Generate financial reports and summaries for client review.
- Assist with invoicing, tracking payments, and follow-ups.
- Customer Service:
- Respond to customer inquiries via email, chat, or phone with professionalism and empathy.
- Resolve customer concerns efficiently while maintaining a positive tone.
- Manage CRM tools to log interactions and follow up on pending issues.
- Administrative Tasks:
- Organize schedules, appointments, and digital files.
- Prepare reports, presentations, and correspondence.
- Assist with day-to-day client operations and special projects.
- Process Optimization:
- Identify opportunities to improve workflows for clients.
- Implement best practices to enhance productivity and client satisfaction.
Qualifications
- Proven experience with QuickBooks Online and/or Desktop (certification is a plus).
- At least 1 year of experience in a Customer Service or similar role.
- Strong multitasking and organizational skills.
- Excellent communication abilities (written and verbal).
- Proficiency in office software such as Google Workspace and Microsoft Office.
- Familiarity with CRM platforms and other administrative tools.
- Reliable internet connection and home office setup.
Preferred Qualifications
- Experience with payroll processing or tax preparation.
- Knowledge of customer support platforms like Zendesk, HubSpot, or Freshdesk.
- Additional accounting software knowledge is a plus.
What We Offer
- Fully remote work with flexible schedules.
- Competitive compensation and opportunities for growth.
- A chance to work with a diverse portfolio of clients.
- A supportive and collaborative work environment.
How to Apply
If you’re proactive, detail-oriented, and passionate about providing exceptional support, we’d love to hear from you! Apply now at https://heylieu.com/get-started to join the Hey Lieu team.
