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Company Overview:
We are a fast-growing Technology Solutions Provider (TSP), similar to an MSP or MSSP, providing innovative technology solutions and support services to a wide range of businesses. Our team is composed of highly skilled professionals who are passionate about delivering exceptional customer service and technical expertise.
Position Overview:
We are seeking an experienced Network/System Administrator to join our team. The ideal candidate will have extensive knowledge and experience in the technology solutions provider space, with a strong background in network and system administration. The candidate should be able to work independently and as part of a team, managing and maintaining various customer networks and systems, ensuring that they operate efficiently and securely. The candidate should also have experience with cloud services and security. Knowledge of Connectwise or similar tools and relevant certifications (such as CompTIA Security+, MCSA, and CCNA) is a plus.
Responsibilities:
• Provide technical support for various client networks and systems, including but not limited to servers, workstations, printers, and networking devices
• Perform regular maintenance tasks, including monitoring, patching, and backup and disaster recovery procedures
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Work with clients to identify and address technical issues and provide recommendations for improvements.
• Manage and maintain firewalls, switches, routers, and access points.
• Maintain and administer cloud-based services such as Microsoft 365, AWS, and Azure.
• Monitor system performance and respond to alerts generated from monitoring software.
• Ensure all systems are up-to-date with security patches and the latest firmware.
• Implement and manage security policies and protocols to protect client systems and data.
• Manage backup and disaster recovery plans for clients, and ensure backups are up to date and available for restoration.
• Maintain accurate documentation and ensure that all systems are properly documented.
• Manage and maintain customer relationships, including regular communication and reporting on system health and performance.
• Participate in project planning, implementation, and testing as needed.
• Ensure that customer systems and data meet regulatory and industry standards, such as HIPAA, PCI-DSS, and GDPR.
• Monitor compliance with relevant regulations and standards and provide recommendations for improvement.
• Knowledge of the process and ability to assist with compliance audits and assessments is a plus.
Requirements:
• 3+ years of experience in network and/or system administration with TSP/MSP/MSSP experience.
• Strong knowledge of Windows Server, Active Directory, and networking protocols (TCP/IP, DNS, DHCP, etc.)
• Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure)
• Experience with cloud security technologies such as Azure AD, AWS IAM, and Cloudflare.
• Experience with firewall technologies such as Fortinet, Cisco, Sophos, and WatchGuard.
• Ability to manage and prioritize multiple tasks and projects while meeting deadlines.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills are an absolute must.
• Knowledge of Connectwise or similar tools and relevant certifications (CompTIA Security+, MCSA, CCNA) are a plus
• Experience with PowerShell and other scripting languages a plus
• Bachelor’s degree in Computer Science or related field is preferred
If you are a self-motivated individual with a passion for technology and cloud services and provide exceptional customer service, we encourage you to apply for this exciting opportunity.
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