Operations Manager – Take Control, Drive Results, and Lead the Charge

Operations Manager – Take Control, Drive Results, and Lead the Charge

Location: [Remote/Hybrid] | Type: Full-Time | Salary: Competitive + Bonuses

Dear Results-Obsessed Leader,

If you’re scrolling through jobs looking for a position where you can transform chaos into order, drive performance to its peak, and ensure every single lead and project hits its target… stop right here.
We’re not looking for just anyone.

We’re looking for the master conductor who will lead our team of CSR reps and tighten the screws on how we operate, so we’re firing on all cylinders, all the time.

What’s the Mission?

Your role is to supercharge our operations and ensure we’re turning every lead into gold.

This is not a role for the faint-hearted. It’s for someone who can:
1. Maximize Lead Conversion
- Oversee and manage our Customer Service Reps (CSRs) to ensure every qualified inquiry is turned into a scheduled appointment.
- Hold reps accountable to high-performance call metrics: call volumes, answering speeds, and lead booking rates.
2. Own Project Administration
- Oversee all project administration tasks from start to finish, ensuring accuracy and efficiency.
- Ensure timely and correct invoicing to keep the cash flow smooth and on-point.
- Proactively handle customer complaints, manage warranty claims, and mitigate risks before they escalate.
- Guarantee the correct application of all project administration forms to ensure compliance and smooth workflows.
- Develop and monitor processes that keep projects running without a hitch while maintaining client satisfaction.

3. Keep Sales Quotes Tight
- Work with our sales team to ensure quotes are sent quickly, accurately, and professionally.
- Oversee follow-ups like a hawk to make sure no lead slips through the cracks.

4. Streamline Customer Experience
- Manage the entire customer lifecycle—from the first call to project completion.
- Resolve complaints like a pro and help the CSRs handle challenges before they become wildfires ????.

5. Cut Waste and Boost Efficiency
- Review Hubstaff data to monitor time tracking, activity levels, and overall performance.
- Identify inefficiencies, eliminate wasted time, and drive operational excellence.

6. Own the One-on-Ones
- Hold regular performance reviews with CSRs to:
- Monitor call volumes and response times.
- Set clear expectations and provide actionable feedback.
- Provide coaching to keep the team motivated, aligned, and accountable.

Who Are You?

You’re a natural-born leader with a laser focus on performance. You live for data, love processes, and thrive on turning a good team into a great one.

Must-Haves:
? Proven experience managing teams (customer service, project administration, or similar).
? Experience overseeing invoicing, project documentation, and customer risk mitigation.
? Exceptional problem-solving skills and a knack for handling customer challenges, warranty claims, and complaints.
? A detail-driven mindset to catch the small stuff that makes a big impact.
? Tech-savvy: Comfortable with Hubstaff, CRM tools, and call management platforms.

Why You’ll Love This Role

- Competitive Pay: Your results will be rewarded.
- Quarterly Bonuses: Earn up to $500 AUD per quarter just for hitting your marks.
- Birthday Leave: Your special day off, fully paid—because you deserve it.
- Ongoing Training & Development: Goal, Strategy & Results (GSR) sessions and coaching to keep your skills sharp and your team firing.
- Autonomy to Lead: You’ll have the authority to make decisions and get the team going.
- Remote Flexibility: Work from where you perform best.
- Fast Growth Environment: Be part of a team that’s quickly becoming the benchmark so you can make your mark.

Ready to Step Up?

This isn’t for everyone. But if you’re nodding your head, thinking, “This is mine to own,” then we want to hear from you.
Send us a cover letter that tells us exactly how you’ve led teams, smashed targets, transformed operations, and delivered on project administration oversight before. Don’t hold back on the details—we want the juice.

P.S. If you’re just another foot soldier hoping for a promotion—winter is coming, and you won’t survive here.
We need the Jon Snow of operations—a leader who knows the battlefield, takes charge, and fights for the bigger picture, all while holding the team accountable like a true Commander of the Night’s Watch.

P.P.S. We move at a lightning pace ?! Only successful candidates will be contacted. If you haven't been invited via email to complete an interview within 5 business days after submitting your application, unfortunately, you haven't been successful this time around.

If you’re ready to lead, deliver, and hold a team accountable to results, not excuses—hit that apply button now.