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Desktop Support Technician

Salary undisclosed

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JOB DESCRIPTION

· Troubleshoot your system to fix any problems you may encounter.

· Install, upgrade, and maintain software and equipment.

· Ask questions to determine the cause of the problem.

· Provide remote troubleshooting services.

· Assist new employees in setting up their workstations.

· Train new employees on the company's software and apps.

· Identify and evaluate new technologies with existing vendors.

· Provide timely responses to ad hoc and urgent requests.

· Provide technical advice to an organization's executives.

· Monitor and optimize the performance of an organization's desktop infrastructure.

· Analyze connection issues

JOB QUALIFICATIONS:

· Bachelor's degree in Computer Science, Information Technology, or a related field is required

· Demonstrated experience as a desktop support engineer or technician.

· Proficiency in computer hardware

· Strong client interaction skills for problem diagnosis and solution explanation

· Effective teamwork, problem-solving abilities

· Knowledge of Microsoft Office applications, Meraki, and PFsense are highly desirable.