Desktop Support Technician
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JOB DESCRIPTION
· Troubleshoot your system to fix any problems you may encounter.
· Install, upgrade, and maintain software and equipment.
· Ask questions to determine the cause of the problem.
· Provide remote troubleshooting services.
· Assist new employees in setting up their workstations.
· Train new employees on the company's software and apps.
· Identify and evaluate new technologies with existing vendors.
· Provide timely responses to ad hoc and urgent requests.
· Provide technical advice to an organization's executives.
· Monitor and optimize the performance of an organization's desktop infrastructure.
· Analyze connection issues
JOB QUALIFICATIONS:
· Bachelor's degree in Computer Science, Information Technology, or a related field is required
· Demonstrated experience as a desktop support engineer or technician.
· Proficiency in computer hardware
· Strong client interaction skills for problem diagnosis and solution explanation
· Effective teamwork, problem-solving abilities
· Knowledge of Microsoft Office applications, Meraki, and PFsense are highly desirable.