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Training Specialist

Salary undisclosed

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Job Responsibilities:

-Ability to identify training needs accurately.

-Ability to extend follow- up support on the floor to sustain learning and improve performance.

-Demonstrates end to end understanding of course design methodologies.

-Demonstrates end to end understanding of content development and maintains appropriate methodology.

-Possesses effective delivery/training techniques and methods.

-Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

-Ability to work closely with various functions and stakeholders • Ability to work closely with client teams – effective cross-cultural communication

-Building and leading cross-cultural teams

Key Requirements:

At least 3 years of training experience in soft skills and customer service.

· Graduate of any 4-year course.

· Experience in managing a team or being an individual contributor.

· At least 6 years total work experience with 3 years experience as a trainer in BPO/shared services industry.

· Excellent oral and written communication.

· Good problem-solving skills and ability to multitask.

· Amenable to work in shifting schedule in Alabang.

· Amenable to work on hybrid setup – temporary work from home and onsite.

Why Infosys:

· Quarterly performance bonus.

· Outstanding career development opportunities and fast track career progression.

· Enjoy a fair work-life balance.

· HMO and Life Insurance for employee and 2 dependents for free.

· 24 Leaves annually.

· Inside the Central Business District area.

· Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.

· Great place to work certified.

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