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Job Responsibilities:
-Ability to identify training needs accurately.
-Ability to extend follow- up support on the floor to sustain learning and improve performance.
-Demonstrates end to end understanding of course design methodologies.
-Demonstrates end to end understanding of content development and maintains appropriate methodology.
-Possesses effective delivery/training techniques and methods.
-Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
-Ability to work closely with various functions and stakeholders • Ability to work closely with client teams – effective cross-cultural communication
-Building and leading cross-cultural teams
Key Requirements:
At least 3 years of training experience in soft skills and customer service.
· Graduate of any 4-year course.
· Experience in managing a team or being an individual contributor.
· At least 6 years total work experience with 3 years experience as a trainer in BPO/shared services industry.
· Excellent oral and written communication.
· Good problem-solving skills and ability to multitask.
· Amenable to work in shifting schedule in Alabang.
· Amenable to work on hybrid setup – temporary work from home and onsite.
Why Infosys:
· Quarterly performance bonus.
· Outstanding career development opportunities and fast track career progression.
· Enjoy a fair work-life balance.
· HMO and Life Insurance for employee and 2 dependents for free.
· 24 Leaves annually.
· Inside the Central Business District area.
· Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
· Great place to work certified.