Account Manager

Company Overview:

We are Concentrix, a team dedicated to crafting success for our clients, our communities, and each other. We empower greatness by providing exceptional outsourced inside sales, customer success, renewals management, and channel management solutions to the world's leading brands. At Concentrix, you will be part of a diverse team making a meaningful impact for our clients, fueled by the unique talents and skills you bring.

Our Benefits and Perks:

• Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)
• Paid Time off
• Birthday Time Off
• Bereavement Leave
• Life Insurance Group
• Personal Accident Program
• Employee Assistance Program
• Volunteer Time Off, paid time yearly to volunteer with an organization of your choice
• Rewards and Recognition programs
• Wellness Incentive Program Learning and Development Programs

Job Requirements:

• 4-5 years of experience in an account management environment
• Proficiency with Salesforce.com (or a similar CRM) and Microsoft Outlook, PowerPoint
• Exceptional communication skills in a fast-paced environment, fostering positive relationships
• Proven track record of success in sales or account management
• A deep passion for delivering extraordinary customer experiences and driving sales
• A strong aptitude for learning and optimizing new technology and data
• Excellent problem-solving abilities
• Outstanding verbal and written communication skills
• Capacity to prioritize and multitask in a time-sensitive environment
• The ability to exercise independent judgment and critical thinking
• A talent for making timely and sound decisions, even under uncertainty or limited data
• A professional and polished demeanor
• Experience in high-volume calling
• Willing to work in a hybrid set-up

Job Description:

• Ensure that clients' customers are consistently satisfied with their products and services, while resolving escalated issues.
• Meet revenue-based quotas through exemplary management of client accounts and operational needs.
• Assess clients' customer needs and propose impactful solutions.
• Act as the primary point of contact for the client's customers and coordinate efforts within client service teams.
• Leverage data to effectively address customer concerns and eliminate barriers to satisfaction.
• Manage competition while handling objections with skill.
• Build strong relationships between multiple stakeholders and decision-makers at all levels.
• Take charge of a sales territory and achieve monthly quotas.
• Negotiate effectively in challenging situations.
• Identify risks and barriers to success, developing contingency plans as needed.
• Discover opportunities for additional product or service sales.
• Utilize data to influence the buying and renewal process.