AR Account Manager

RetailNext provides e-commerce style analytics to physical retailers enabling them to best understand shoppers behavior within their stores. Using our proprietary IoT sensor, Aurora, we collect billions of data points everyday from shoppers in over 100+ countries around the world. Ultimately, the data we provide to retailers helps them to make the decisions that will improve your shopping experience.

About the Role:

The AR Account Manager holds the responsibility for overseeing the financial management of RetailNext's customer accounts, specifically in relation to collections. This role serves as the main point of contact for assigned customers regarding all matters related to Accounts Receivable and also acts as the primary liaison for the designated Sales Representatives.

What you will do:

• Assume financial responsibility for customers contractual obligation to RetailNext
• Resolve queries within a reasonable time frame (48 hours), if not possible then they need to ensure that the customer/staff receive updates on a regular basis until the matter has been resolved or escalated to the AR Manager.
• Interface with the Sales and Operations teams on all customer related issues
• Prepare and provide customer statements as necessary
• Prepare credit memos for approval and post as necessary
• Prepare recommendations for bad debt write-offs to AR Manager
• Provide support to cash application process as necessary (request remittance)
• Update and maintain all customer records and information related to AR Management. This should be accurate and reviewed regularly to ensure the completeness of customer records and data.
• Ensure the assigned customers AR Aging is maintained to acceptable levels
• Provide management reports as requested
• Attend customer meetings as requested
• Assist with Information Technology enhancements as necessary
• Assisting Project Managers with corrections
• Setup information gathering meetings with new customers to confirm the billing process/system To ensure invoices are submitted to the correct contact or system.
  
  

Role Requirements:

• Ability to communicate with internal teams and customers to address invoicing inquiries
• Ability to work and address customer inquiries in timely manner
• Able to ensure customer information is consistently up to date and make edits when needed
• Ability to work closely with the Sales team through potential customer issues such as past due invoices, missing information for SOs, etc.
• Understanding of invoicing in NetSuite and how to properly reconcile customer accounts when when needed
• Understanding invoicing enough to process or properly resolve invoicing issues with the correct party
  
  

What's it like to work here?

• Working Environment: We are a "Remote-First" Hybrid company, meaning we are set up to operate effectively for fully-remote employees but have some distributed offices to allow our employees to gather. Also we have opportunities to travel and meet other employees from other countries.
• We also allow our employees to work up to 90 days in any location of their choice each year
• We all share the following values:
• Autonomy: we give you the full flexibility and freedom to do what you do best. Flexible working schedule. We're outcome-oriented.
• Improvement Mindset: we are all constantly working to improve and give anyone an opportunity to contribute to that
• Ownership and collaboration: we allow for and expect ownership, as well as work together to achieve our goals
• 100% customer focus: we are always laser focused on what is best for our customers
  

What do you get?

• "Best Self Allowance"- All employees are given an annual allowance which they can put towards anything they feel will contribute towards them being the best version of themselves.
• Once a month the entire company closes so we can enjoy a "Recharge Day"
• Focus on your career: The ability to own your career, grow, and we will invest in your career every year!