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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Assistant Operations Manager

Salary undisclosed

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Linkedn
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Company Description

IGT Solutions is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.

Role Description

Senior Operations Manager need to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs. Required to manage (in partnership with the wider account team) multiple sites to deliver an outstanding ‘Customer Experience’.

MAJOR TASKS AND EXPECTED END RESULTS

  • Adherence to Service levels
  • Ensure team meets and exceed Stipulated Timelines and Service level Agreements.
  • Absenteeism/staffing adherence
  • Actively manage staff on a regular basis to ensure all issues are dealt with effectively and efficiently
  • Engagement levels to be maintained with agents.
  • Train, coach and motivate team members, Conduct monthly meetings with the staff
  • Hiring, Attrition Management & Appraisal management of agents.
  • Responsible for Staff Retention, recruitment and performance appraisal
  • Quality updates- Call escalations.
  • Maintain control of qualitative and quantitative productivity of team individuals.
  • Resolve escalated queries.
  • Ensure team is aware of all updates and changes in policies/ procedures and processes.
  • Client – interactions – All deadlines set by client to be met
  • Interact with client coordinators for process related issues. Conduct Conference calls with the overseas client. Be in regular email contact and ensure all problems are ironed out on a timely basis.
  • All specialized projects – example: BRT, CSAT to be handled.
  • Manager / Assistant Manager-Operations – Special Projects – drive specialized initiatives.
  • Conduct appraisal

EDUCATIONAL QUALIFICATIONS

  • Bachelor’s degree graduate of any course

RELEVANT EXPERIENCE

  • Must have 8-10 years overall work experience in BPO Industry
  • At least 5 years’ experience in a senior manager level managing operations teams in a fast-paced technology environment, including at least three years’ experience managing multiple levels of roles including but not limited to people managers.
  • Experience in management, operations, and leadership.
  • Understanding of general finance and budgeting, including profit and loss
  • Ability to build consensus and relationships among managers, partners, and employees.
  • Excellent communication skills.
  • Solid understanding of financial management

FUNCTIONAL COMPETENCIES

  • Leadership and People Management
  • Communication Skills
  • Decision Making
  • Critical Thinking and Problem-Solving Skills
  • Customer Management
  • Analytical and Methodical Abilities
  • Conflict Management
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