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Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.
About The Opportunity
Provide contract management support to Dayforce’s Sales organizations. This role provides an excellent opportunity for someone who appreciates a collaborative working environment that will lead to sales wins for Dayforce. This role is designed for someone who has keen attention to detail and has demonstrated proficiency in analytical and problem-solving skills to ensure contracting requirements are effectively achieved, especially under deadline-driven situations.
This is a highly visible and instrumental role to our Customer and Revenue Operations team and Sales organizations. We are seeking an individual who has high energy, likes to win, and thrives where things move fast and deadlines must be hit without exception. You will have exemplary interpersonal and communication skills, experience at a fast-paced technology company, and critical-thinking skills to be successful in this role.
What You'll Get To Do
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.
About The Opportunity
Provide contract management support to Dayforce’s Sales organizations. This role provides an excellent opportunity for someone who appreciates a collaborative working environment that will lead to sales wins for Dayforce. This role is designed for someone who has keen attention to detail and has demonstrated proficiency in analytical and problem-solving skills to ensure contracting requirements are effectively achieved, especially under deadline-driven situations.
This is a highly visible and instrumental role to our Customer and Revenue Operations team and Sales organizations. We are seeking an individual who has high energy, likes to win, and thrives where things move fast and deadlines must be hit without exception. You will have exemplary interpersonal and communication skills, experience at a fast-paced technology company, and critical-thinking skills to be successful in this role.
What You'll Get To Do
- Analyze contract requirements and prepare customer contracts with medium complexity in accordance with established contracting processes, templates, terms, and department tools or applications.
- Collaborate with team and other departments such as Sales, Negotiations, Implementation, Deal Management, and Order Management, to ensure contract alignment and business objectives.
- Prepare customer contract amendments or letter agreements, as needed, in accordance with established templates and/or guidance from the Negotiations team.
- Respond to complex inquiries or questions regarding contract administration and execute customer contracts.
- Triage case requests and assign to team members and/or applicable departments (name change, storing and retrieving customer contracts including customer files clean-up, amendment, correction letter requests, customer contract-related inquiries, etc.)
- Provide testing support for the CPQ and CLM releases, ensuring details in the Order Form and SOWs are populating accurately as configured.
- Work on special projects, from time to time, as needed.
- Good understanding of a variety of contracts, including customer contracts, vendor contracts and letter agreements.
- Proficient in computer skills in all Microsoft Office products including Word, Excel, PowerPoint and Outlook, and has experience in using Salesforce and a Contract Management Tool (CLM) system.
- Comfortable working remotely while managing tasks with general supervision and able to adapt to a constantly changing environment, with the ability to work flexible and extended hours during peak periods.
- Has excellent communication, problem-solving and time-management skills, able to prioritize tasks effectively and adapts communication style to needs of the audience.
- Ability to work independently and in a team environment.
- Strong organization and planning skills; must be able to multi-task, work well under pressure and have a positive disposition.
- A Bachelor’s Degree (preferably in business administration, commerce, legal or related field) or equivalent combination of education and with two to five years year related experience with contracts concentrations will be an asset (e.g. Legal Assistant Certificate is preferred). Experience working on contracts in an in-house or private practice environment.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Communication – Writes and speaks clearly, informatively, and persuasively in positive or negative situations; Varies writing style to meet needs; Presents numerical data effectively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Customer Service - Manages difficult or critical Sales request situations; Responds promptly to the needs of the Sales organizations; Responds to requests for service and assistance; Meets commitments.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Follows a sound problem solving methodology; Includes appropriate people in decision-making process; Makes timely decisions.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
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