Senior Business Development Executive

About the Company: At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

Role Overview

The Senior Sales Support Lead is a key figure within our sales department, facilitating seamless communication and strategy execution across different departments. This senior-level role task includes 3 important elements: proposal writing to develop compelling, detailed, and persuasive proposals that effectively present the company’s services, solutions, and value proposition to potential clients; providing coordination and support for the outbound sales team; and general support to the entire sales team.

Responsibilities:

Proposal writing

1. Proposal Development and Writing

• Create clear, concise, and tailored proposals that address the client's specific needs and objectives, responding to RFPs (Requests for Proposals), RFIs (Requests for Information), and RFQs (Requests for Quotations), ensuring they are well-structured, professional, and adhere to the company's branding and guidelines, and customizing templates or creating new proposal content as needed.

1. Understanding client requirements

• Analyze client requirements and thorough analysis of RFP documents and solicitation materials, researching their industry, challenges, and goals, and working closely with sales teams, account managers, and subject matter experts (SME’s) to ensure tailored proposals that align with their specific needs.

1. Collaborating with internal teams

• Collaborate with internal teams to gather necessary data for proposals, coordinate with subject matter experts for technical accuracy, and collaborate with graphic designers to create visual aids, such as charts and graphs, to support the proposal narrative.

1. Highlighting Competitive Advantages

• The proposal should highlight the BPO company's unique strengths, such as cost savings, operational efficiency, technology adoption, industry expertise, and scalability, as well as its value proposition, focusing on client-centric outcomes like productivity improvement, customer satisfaction, and business process optimization.

1. Compliance and Quality Control

• Ensure all proposals meet the client's requirements, including formatting, word limits, deadlines, and technical specifications; performing quality checks; and editing and proofreading for high-quality and professional writing.

1. Pricing and Costing

• Collaborate with finance and operational teams to create competitive pricing models and cost estimates, aligning with client expectations and internal profitability goals for the BPO company.

1. Meeting Deadlines and Managing Multiple Projects

• Manage and prioritize multiple proposals simultaneously, ensuring timely submission while maintaining quality and competitiveness. Develop timelines and schedules to meet client deadlines, including interim deadlines for draft reviews and approvals.

1. Proposal optimization and continuous improvement

• Maintain a reusable proposal repository for future use, analyze client feedback for refinement, and stay updated with industry trends and BPO solutions to stay relevant and effective in submitting proposals.

1. Presentation of proposals

• Contribute to the preparation of proposals for client meetings and bid presentations, and aid the sales team in showcasing proposals to prospective clients, emphasizing crucial elements that align with client goals.

1. Post-Submission Follow-Up

• Monitor proposal submission statuses, providing clarification during evaluation, and adjusting proposals based on client feedback during negotiations, ensuring smooth communication with clients.

1. Proposal Library Maintenance

• Maintain a centralized repository of proposals, templates, and supporting documents, ensuring they are current, compliant with company policies, and updated with the latest offerings and services.

Support the outbound sales team.

• Collaborate with the Outbound Sales Team to develop targeted lead lists.
• Utilize CRM systems, lead generation software, and data analysis tools to identify potential clients that align with the BPO company's service offerings.
• Analyze industry trends, market segments, and geographic regions to define the target audience.
• Collaborate with the sales team in developing outbound sales strategies.
• Translate strategies into compelling content for outbound campaigns.
• Refine and update lead lists based on sales team feedback and market changes.
• Track lead lists and sales campaign performance, adjusting strategies based on conversion rates and effectiveness.

Provide general support to the sales team.

• Keeping sales collaterals up-to-date, consistent, and accessible.
• Organizing and maintaining a central repository for quick access.
• Collaborating with marketing and sales leadership to reflect the overall sales strategy.
• Regularly reviewing and updating sales materials to align with company offerings, value propositions, and trends.
• Monitoring usage and feedback for necessary improvements on sales materials as needed.
• Providing ad-hoc support by customizing or creating new collateral for specific clients or opportunities, ensuring a tailored and professional approach.

Qualifications:

• The candidate should have a minimum of 8-12 years of relevant senior-level experience in end-to-end sales roles, preferably within the BPO industry.
• Demonstrated strategic insight into sales and marketing processes, with a proven track record of developing custom, impactful sales proposals, and possessed exceptional strategic thinking abilities with a deep understanding of the company’s objectives and targets.
• Ability to translate these goals into compelling content and messaging that is not only reflected in the proposals they craft but also in the overall communication shared with clients through proposals and the sales team.
• Exceptional writing abilities to articulate the company’s value proposition effectively and consistently convey the company’s value and align with its vision, ensuring clarity and persuasiveness in all client-facing materials.
• Solid sales capabilities and the ability to effectively translate Eastvantage's value propositions into compelling and successful sales strategies.
• Familiarity with the latest AI tools and technologies for creating appealing proposals that robustly reflect Eastvantage's strategies and value propositions is a significant plus.
• Proficiency in CRM systems, preferably Active Campaign.
• Strong administrative and organizational skills are required to manage multiple tasks efficiently and maintain order in a fast-paced environment.
• Superior communication and organizational skills, with the ability to operate effectively in an international setting and accommodate international client time zones.
• A results-driven individual able to work independently, accountable for their actions, and foster a positive, collaborative team environment.
• The ability to work collaboratively, enhancing team success while providing encouragement and support to colleagues
• Amenability to work in a hybrid work set up (maximum of 3 days onsite).