Client Delivery Coordinator

Empower Teams, Drive Performance, and Shape the Future of Workforce Solutions

Step into the world of workforce performance solutions as a Client Delivery Coordinator, where your skills will fuel high-growth, people-powered success stories. In this role, you’ll drive seamless client onboarding, craft efficient workflow processes, and ensure smooth delivery of HR and recruitment services. From automation to account administration, you'll be the go-to expert, streamlining operations and building client satisfaction from start to finish—all while connecting with a global network. Get ready to elevate workforce potential and transform client success like never before!

Job Overview: The Essentials of Your Role

Employment Type: Full Time

Shift: Mon - Fri 06:30 AM - 03:30 PM, Fixed weekends off

Work Setup: Permanent WFH

Perks: Day 1 HMO, Above-market salary, Global exposure

Responsibilities: Your Day-to-Day Impact

Client Onboarding and Delivery

• Develop workflow and process automation templates for onboarding new HR Retainer and Recruitment clients.
• Facilitate the onboarding process by preparing and providing necessary documentation, communicating with clients, and scheduling meetings.
• Collaborate with internal teams to ensure a smooth transition and onboarding experience for clients.
• Monitor and follow up on onboarding milestones to ensure timely completion.
• Serve as a superuser on Employment Hero and act as an administrator for client accounts.
• Respond to client queries and address concerns.
• Liaise with client payroll providers and other external parties, as relevant.
• Identify and resolve internal friction points to ensure successful delivery of services.
• Utilize Asana to set up, assign, and track tasks related to HR projects and client delivery.
• Coordinate with team members to ensure projects meet deadlines and quality standards, addressing potential bottlenecks and communicating any issues.
• Reporting for Retainer Clients:
• Develop and deliver weekly Slack reports to communicate key activities.
• Create additional reports as requested.
• Compile monthly and quarterly activity reports for clients, highlighting value-added services.

Documentation Creation and Management

• Create, organize, and maintain client-related document templates, such as policies and performance improvement plans.
• Use Google Sheets report data to craft visually compelling and informative stories for client insights.
• Draft content for key documents, including culture survey reports and performance review processes.
• Ensure documentation is up-to-date and compliant with company policies and legal regulations.
• Maintain a document register and establish a regular review process.
• Manage the storage and accessibility of documents securely and efficiently.
• Review internal business processes regularly to maximize effectiveness and decision-making efficiency.

Operational Support

• Identify and implement opportunities for process improvements and automation within HR and operational workflows.
• Manage automation tools to streamline administrative tasks and increase efficiency.
• Prepare contracts for client services and oversee the signatory and filing processes.
• Prepare client invoices using Xero and handle basic finance administration tasks, including reconciliation.
• Schedule client meetings with internal team members as requested.
• Create and maintain a LinkedIn and social media content planner, posting approved content.
• Use Canva and brand guidelines to design content assets.
• Prepare agendas, action items, and manage Asana for internal and external meetings.
• Assist with ad hoc administrative tasks, such as travel booking.

Recruitment Support

• Reporting for Recruitment Clients:
• Generate fortnightly Recruitment Activity Statements for all active roles/clients.
• Create Recruitment Activity Statements for all placed roles.
• Prepare and modify candidate CVs for client submission.
• Maintain a regular cadence for Vincere administration checks, enhancing data integrity and maximizing usability.
• Build email lists within Vincere and execute database campaigns for recruitment activities.
• Manage invitations and activities on the engagement hub.
• Update Vincere templates and act as a superuser.
• Administer client and candidate satisfaction surveys.
• Conduct candidate outreach and schedule meetings for the talent acquisition team.

Other Responsibilities

• Perform work outside normal hours as needed.
• Complete any additional duties reasonably requested by The People Plugin.
• Demonstrate a collaborative and proactive leadership approach at The People Plugin.

Qualifications Needed: The Talent We’re Looking For

• High-level technology skills, including early adoption and advanced SaaS proficiency
• Strong written communication skills
• Exceptional organizational and time management abilities
• Excellent attention to detail and accuracy in document management
• Self-motivated with a strategic focus on achieving outcomes
• Proven experience in working to and exceeding targets
• Strong problem-solving and analytical skills
• Effective communication and interpersonal abilities
• Demonstrated ability to develop and implement operational efficiencies
• Critical and creative thinking skills
• Cross-functional coordination and collaboration skills
• Curiosity with a keen attention to detail
• Ability to adapt quickly in a constantly evolving industry and work environment

Education and Technical Knowledge

• Essential: Bachelor’s degree in Business Administration, Operations Management, or a related field
• Essential: Minimum of 5 years of experience in Operations or Client Delivery roles
• Essential: Proficiency in Google Suite (Docs, Sheets, Slides) for creating templates, spreadsheets, and reports
• Essential: Advanced user of Asana
• Essential: Competency in Slack for team communication and collaboration
• Preferred: Experience in Human Resources and knowledge of Australian employment law
• Preferred: Experience in scaling environments or smaller organizations
• Preferred: Familiarity with Employment Hero, Vincere, or Human Resource Information Systems

Benefits: Perks to Propel Your Career

• Day 1 HMO coverage
• Dayshift schedule
• Fixed weekends off
• Work from home arrangement
• Complete modern desktop PC or a fully-customized Emapta laptop with extra monitor and peripherals
• Prime office locations (With free unlimited access to the gym: Ortigas and Makati)
• Free upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Emapta Lifestyle perks (Foodpanda pro and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

About the Client: Meet the Team Powering People Performance

Our client, The People Plugin, champions high-performing teams by helping young businesses build sustainable workforces. Founded by Sara Siami, the company believes in a “white-glove” approach, bringing over 15 years of global experience and a passion for creating engaged, high-performance cultures. Their approach transforms "people problems" into “people performance,” helping clients not only achieve their workforce goals but surpass them with innovative solutions and dedicated support.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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