Enterprise Business Process Management Cluster Lead

SCRUM MASTER CAPABILITY SUMMARY

• Promotes adoption of scrum practices, rules and values in solution execution

CAPABILITY DESCRIPTION

• Coaches the team to observe agile practices
• Clears identified impediments that hinder progress toward the goal
• Institutes collaboration culture in the scrum team
• Addresses dynamics among team members
• Fosters good relationship among the product owner, the team, and other stakeholders

VALUE ADDED CONTRIBUTION

• Coaching the self-organizing team on agile practices
• Recommendation on use of agile methodology
• Addressing disruptions in the solution delivery

PROJECT MANAGER CAPABILITY SUMMARY

• Ensures successful initiation, planning, design, execution, monitoring, controlling, and closing transformation projects; and Oversee projects to include the agreed scope and be delivered in committed schedule and approved budget.

CAPABILITY DESCRIPTION

• Defines project scope and manages available resources
• Administers project delivery timeline o Recognizes and measures risks that impact the project delivery
• Identifies interruptions in project delivery, and escalates to the concerned parties, if needed
• Creates project budget, facilitates request from the business owners and Management, and oversees budget availment and future requirement
• Documents project updates and reports to stakeholders
• Manages benefit realization

VALUE ADDED CONTRIBUTION

• Documentation of project scope as defined by product owner
• Drafting of proposed budget, seeking approval from the Management, and reviewing budget during the project
• Getting commitment of project team on delivery timeline, and ensuring fulfillment
• Influence on project team’s strategic decision making
• Reporting of project status and challenges

PROCESS DESIGNER CAPABILITY SUMMARY

• Transform operating models such as end-to-end business process design and resource management; and establish performance measurement frameworks

CAPABILITY DESCRIPTION

• Evaluates effectiveness of key processes using Lean Six Sigma, other quality management tools and best practices
• Initiates process review based on feedback from stakeholders and industry practices & standards
• Identifies opportunities for process improvement and measures corresponding potential business impact
• Analyzes root causes of process wastes, gaps, and inefficiencies
• (Re)designs end-to-end business process and support architectures within regulatory compliance framework
• Embeds customer experience, control procedures and performance monitoring mechanisms to measure and monitor process effectiveness
• Maps processes to banking capabilities indicated in the Banking Industry Association Network (BIAN) standards, and provides automation updates on the enterprise architecture map
• Ensures implementation of TO-BE process design, including pertinent documentation from the operating unit, to support the enacted change

VALUE ADDED CONTRIBUTION

• Mapping of as-is business processes and corresponding BIAN capabilities
• Design of optimized end-to-end business processes
• List of automation projects
• Computation of project benefits

DIGITAL DELIVERY LEAD CAPABILITY SUMMARY

• Lead the delivery of the Bank’s digital programs and projects together with the other business-enabling teams through:
• Collaborative planning, execution, and monitoring of projects and programs to ensure on-time, on-scope, and on-budget delivery by having a thorough understanding of the technical design, process flows, and data flows that ensures adherence to both business and technical requirements and standards.
• Understanding of business, data, application, technology, and risk map of the project; •
• Demonstration of the ability influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems;
• Establishment of appropriate governance functions in accordance to enterprise policies and practices; and
• Overseeing the overall design and architecture of the project being delivered and ensures that integration between affected IT platforms conforms with the architecture provided by the Solutions Architect.

JOB DESCRIPTION

• Leads the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.
• Defines and finalize project scope, goals and deliverables that support business goals in collaboration with business unit and key stakeholders
• Creates and manages the detailed timeline for project execution and ensures that resources are always aligned with such.
• Optimizes utilization of available resources to deliver project activities within the required timeframes and agreed quality and scope
• Coaches, mentors, motivates and supervises project team members and influence them to take positive action and accountability for their assigned work.
• Updates the project team of the status of the project based on agreed upon frequency. • Clears blockers for the SMEs to perform and deliver
• Facilitates learning through post mortem and sprint retrospective
• Provides direct supervision and mentoring to project team members
• Reviews technical design provided by the Solutions Architect such as database, application architecture and system interface design together with the technical delivery team.
• Identifies, monitors and manages project risks, issues, dependencies and action plans until project implementation and closure.
• Monitors and manages project expenses to ensure it is within cost baseline.
• Identifies and manages project dependencies and critical path
• Establishes and ensures appropriate governance functions for the program in accordance with enterprise policies, practices and on behalf of the executive sponsor or senior responsible owner.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Ensures that implemented solution is based on the Solutions Architect’s design and is aligned with the Enterprise Architecture

BUSINESS ANALYST CAPABILITY SUMMARY

• Integrate business requirements to the solution design, and oversee development, testing, and deployment of the project

CAPABILITY DESCRIPTION

• Measures potential business impacts of project
• Analyzes business requirements and ensures incorporation to process design
• Consults and seeks sign-off from business owners on recommended implementation plan
• Communicates requirements to the assigned development team
• Evaluates possible solutions to technical issues and concerns and recommends to business owners
• Escalates solution delivery issues that impact the business
• Monitors project roll-out to ensure business process stability

VALUE ADDED CONTRIBUTION

• Gathering of business requirements
• Evaluation of possible solution implementation plans
• Communication of the Voice of the Business
• Test cases for developed projects
• Support on (post-)deployment activities

Qualifications

• Exhibits traits and skills relevant to solution delivery such as:
• Integrity – unquestioned ethics in relationship building and project implementation;
• Change management – proper administration of changes brought by digital transformation;
• Communication and presentation – effective persuasion (both written and verbal) through collaboration in all levels of the organization, as well as external partners;
• Team and relationship building – active engagement to team members and other stakeholders;
• Technical and technology skills – literacy on business acumen the available technologies and in-depth appreciation of end-to-end business process and support architecture;
• Strategic thinking and execution – compelling direction setting for the team, in line with the Bank’s mandate;
• Leadership – applicable people management to the specific circumstances to influence project team towards consensus.